Terms & Conditions

1) PARTIES
IN THESE TERMS AND CONDITIONS (WHICH ARE REFERRED TO IN THIS DOCUMENT AS “THESE TERMS”), “CLIENT” SHALL MEAN THE CLIENT WHOSE NAME AND DETAILS APPEAR IN THE AGREEMENT TO WHICH THESE TERMS ARE A SCHEDULE AND “CONTRACTOR” SHALL MEAN WEST LONDON PLUMBING LTD. WITH WHOM THE CLIENT CONTRACTS UPON THE FOLLOWING TERMS AND CONDITIONS IN RESPECT OF THE SERVICES TO BE PROVIDED. “SERVICES” SHALL MEAN THE WORK CARRIED OUT BY WEST LONDON PLUMBING LTD. WITHOUT AN ESTIMATE.
2) GENERAL
2.1 – ALL ESTIMATES OR QUOTATIONS PROVIDED BY THE CONTRACTOR AND ALL ORDERS AND INSTRUCTIONS GIVEN BY THE CLIENT ARE GOVERNED BY THESE TERMS. THEY REPLACE ANY OTHER TERMS APPEARING ELSEWHERE AND OVERRIDE AND EXCLUDE ANY OTHER TERMS STIPULATED OR INCORPORATED OR REFERRED TO BY THE CLIENT WHETHER IN THE ORDER OR INSTRUCTIONS OR IN ANY NEGOTIATIONS OR IN ANY COURSE OF DEALING ESTABLISHED BETWEEN THE CONTRACTOR AND THE CLIENT EXCEPT WHERE THESE TERMS ARE A SCHEDULE TO THE AGREEMENT BETWEEN THE CLIENT AND THE CONTRACTOR, IN WHICH EVENT THESE TERMS APPLY ONLY TO THE EXTENT NOT INCONSISTENT WITH THAT AGREEMENT.
2.2 – THE CLIENT ACKNOWLEDGES THAT THERE ARE NO REPRESENTATIONS OUTSIDE THESE TERMS AND THOSE ON THE FACE OF THE CONTRACTOR’S ESTIMATE/QUOTATION OR WORK AUTHORISATION WHICH HAVE INDUCED HIM TO ENTER INTO ANY CONTRACT WITH THE CONTRACTOR AND THESE TERMS AND THOSE ON THE FACE OF THE CONTRACTOR’S ESTIMATE/QUOTATION OR WORK AUTHORISATION SHALL CONSTITUTE THE ENTIRE UNDERSTANDING FOR THE PERFORMANCE OF WORK.
2.3 – NO MODIFICATION TO THESE TERMS SHALL BE EFFECTIVE UNLESS MADE BY AN EXPRESS WRITTEN AGREEMENT BETWEEN THE PARTIES. THE SIGNING ON BEHALF OF THE CONTRACTOR OF ANY DOCUMENTATION OF THE CLIENT SHALL NOT IMPLY ANY MODIFICATION OF THESE TERMS.
3) ESTIMATES
3.1 – ESTIMATES BY THE CONTRACTOR ARE SUBJECT TO WITHDRAWAL BY THE CONTRACTOR AT ANY TIME BEFORE THE RECEIPT OF AN UNQUALIFIED ACCEPTANCE FROM THE CLIENT AND SHALL BE DEEMED TO BE WITHDRAWN UNLESS SO ACCEPTED WITHIN 14 DAYS FROM THE DATE DISPLAYED.
3.2 – UNLESS OTHERWISE SPECIFIED BY THE CONTRACTOR IN THE RELEVANT ESTIMATE, ESTIMATES ARE NOT FIRM OR FIXED PRICE QUOTATIONS. THEY ARE ESTIMATES OF THE LIKELY COST OF THE WORKS AND ARE BASED ON THE INFORMATION MADE AVAILABLE TO THE CONTRACTOR. THE CONTRACTOR’S FINAL PRICE WILL BE CALCULATED ON THE BASIS SPECIFIED IN THE ESTIMATE, IF ANY, OR IF NONE, IN ACCORDANCE WITH THE CONTRACTOR’S STANDARD LABOUR RATE PLUS THE COST OF MATERIALS, PARKING AND CONGESTION ZONE/ULEZ CHARGE IF APPLICABLE. FURTHERMORE, THE CONTRACTOR RESERVES THE RIGHT TO INCREASE THE PRICE BEFORE CARRYING OUT THE WORK BY AN AMOUNT EQUIVALENT TO ANY INCREASE TO THE CONTRACTOR IN THE COST OF RELEVANT MATERIALS SINCE THE DATE UPON WHICH THE CONTRACTOR’S ESTIMATE, WRITTEN OR ORAL, WAS GIVEN, SAVE THAT IF THIS WOULD INCREASE THE ESTIMATED PRICE BY MORE THAN 10%, THE CLIENT MAY CANCEL THE CONTRACT PROVIDED HE DOES SO BEFORE THE WORK IS BEGUN OR ANY RELEVANT MATERIALS ARE ORDERED. TO CANCEL THE CONTRACT THE CLIENT WILL NEED TO CONTACT WEST LONDON PLUMBING LTD. AND ONCE THE CONTRACT IS SUCCESSFULLY CANCELLED THE “CONTRACTOR” WILL SEND AN EMAIL CONFIRMATION.
3.3 – ONCE WORK IS BEGUN, IF IT BECOMES EVIDENT THAT FURTHER UNFORESEEABLE WORK IS REQUIRED IN ORDER TO COMPLETE THE PROJECT, THE ENGINEER WILL MAKE ALL EFFORTS TO CONTACT THE CLIENT TO ADVISE OF THE EXTRA COSTS OF THIS WORK. IF THE CLIENT IS NON-CONTACTABLE, THE ENGINEER WILL CONTINUE WITH THE WORK ONLY ON THE BASIS THAT IN STOPPING THE WORK, IT WOULD HOLD THE JOB UP AND PREVENT A TIMELY COMPLETION. THE CLIENT WILL BE LIABLE TO SETTLE ANY ADDITIONAL COSTS IN FULL FOR UNFORESEEABLE WORKS.
4) QUOTATIONS
4.1 – QUOTATIONS BY THE CONTRACTOR ARE SUBJECT TO WITHDRAWAL BY THE CONTRACTOR AT ANY TIME BEFORE THE RECEIPT OF AN UNQUALIFIED ACCEPTANCE FROM THE CLIENT AND SHALL BE DEEMED TO BE WITHDRAWN UNLESS SO ACCEPTED WITHIN 14 DAYS FROM THE DATE DISPLAYED.
4.2 – THE CONTRACTOR RESERVES THE RIGHT TO INCREASE THE PRICE BEFORE CARRYING OUT THE WORK BY AN AMOUNT EQUIVALENT TO ANY INCREASE TO THE CONTRACTOR IN THE COST OF RELEVANT MATERIALS SINCE THE DATE UPON WHICH THE CONTRACTOR’S QUOTATION, WRITTEN OR ORAL, WAS GIVEN, SAVE THAT IF THIS WOULD INCREASE THE QUOTED PRICE BY MORE THAN 10%, THE CLIENT MAY CANCEL THE CONTRACT PROVIDED THEY DO SO BEFORE THE WORK IS BEGUN OR ANY RELEVANT MATERIALS ARE ORDERED OTHERWISE THE CLIENT MAY INCUR COSTS. TO CANCEL THE CONTRACT THE CLIENT WILL NEED TO CONTACT WEST LONDON PLUMBING LTD. IN WRITING AND ONCE THE CONTRACT IS SUCCESSFULLY CANCELLED THE “CONTRACTOR” WILL SEND AN EMAIL CONFIRMATION.
4.3 – ONCE WORK IS BEGUN, IF IT BECOMES EVIDENT THAT FURTHER UNFORESEEABLE WORK IS REQUIRED IN ORDER TO COMPLETE THE PROJECT, THE ENGINEER/CONTRACTOR WILL MAKE ALL EFFORTS TO CONTACT THE CLIENT TO ADVISE OF THE EXTRA COSTS OF THIS WORK. IF THE CLIENT IS NON-CONTACTABLE, THE ENGINEER WILL CONTINUE WITH THE WORK ONLY ON THE BASIS THAT IN STOPPING THE WORK, IT WOULD HOLD THE JOB UP AND PREVENT A TIMELY COMPLETION. THE CLIENT WILL BE LIABLE TO SETTLE ANY ADDITIONAL COSTS IN FULL FOR UNFORESEEABLE WORKS WHEN INVOICED BY THE CONTRACTOR. IF THERE ARE ANY CHANGES TO DRAWINGS OR SPECIFICATIONS THE CLIENT WILL BE LIABLE TO SETTLE ANY ADDITIONAL COSTS IN FULL FOR VARIATIONS. THE CONTRACTOR REQUIRES EMAIL ACCEPTANCE PRIOR TO ANY VARIATION WORK COMMENCING.
4.4 PARKING, CONGESTION ZONE/ULEZ CHARGE ARE ADDITIONAL COSTS. THE CLIENT WILL BE LIABLE TO SETTLE ANY ADDITIONAL COSTS IN FULL.
4.5 IF THE CONTRACTOR HAS TO SUPPLY ANY ACCESS EQUIPMENT, SAFETY EQUIPMENT, MATERIALS OR ANYTHING ELSE NOT INCLUDED FOR IN THE QUOTE THE CLIENT WILL BE LIABLE TO SETTLE IN FULL ANY ADDITIONAL COSTS.
4.6 WE WILL REQUIRE PAYMENT PRIOR FOR QUOTATIONS IN FULL. ONLY ONCE PAYMENT IS MADE WILL MATERIALS BE ORDERED AND THE APPOINTMENT SECURED.
4.7 – IF THE WORK (UNDER THE QUOTATION) IS DISRUPTED IN ANY WAY DUE TO THE CLIENT WHICH MAY RESULT IN ADDITIONAL LABOUR TIME, DOWNTIME AND OUT OF SEQUENCE WORKING THE CLIENT WILL BE CHARGED FOR THE ADDITIONAL LABOUR HOURS, PER ENGINEER REQUIRED AND OTHER ADDITIONAL COSTS REQUIRED TO COMPLETE THE WORK. THE CLIENT WILL BE LIABLE TO SETTLE THIS INVOICE FOR ADDITIONAL COSTS IN FULL.
4.8 – IN DEFAULT OF PAYMENT BY YOU OF AN INVOICE ON THE PAYMENT DUE DATE:-
4.8.1 – INTEREST SHALL ACCRUE AT THE RATE OF 4% ABOVE THE BASE RATE FROM TIME TO TIME OF NATIONAL WESTMINSTER BANK PLC ON ANY AMOUNT OVERDUE FROM THE DATE PAYMENT FELL DUE UNTIL THE DATE PAYMENT IS MADE IN FULL; AND
4.8.2 – WE SHALL, AT OUR SOLE DISCRETION AND WITHOUT PREJUDICE TO ANY OTHER OF OUR ACCRUED RIGHTS, BE ENTITLED TO SUSPEND THE SERVICES WITH IMMEDIATE EFFECT WITHOUT PROVIDING NOTICE. WE WILL NOT BE HELD LIABLE FOR ANY DELAYS CAUSED OR ASSOCIATED COSTS IF OUR SERVICES ARE SUSPENDED FOR NON-PAYMENT. WHERE SERVICES ARE SUSPENDED FOR NON-PAYMENT THE CONTRACTOR RESERVES THE RIGHT TO CLAIM REASONABLY FROM THE CLIENT FOR ANY COSTS INCURRED NOT LIMITED TO AND INCLUDING LEGAL COSTS.
4.8.3 – THE CONTRACTOR RESERVES THE RIGHT TO CHARGE AN ADMINISTRATION FEE OF £100 (£350 FOR BOILER INSTALLATIONS) FOR THE LATE PAYMENT OF ANY INVOICE. LATE PAYMENT MEANS MORE THAN 3 DAYS AFTER THE SPECIFIED PAYMENT DUE DATE AND/OR INVOICE DUE DATE.
5) FEES AND EXPENSES
5.1 WHERE WORK IS NOT CARRIED OUT UNDER AN ESTIMATE, THE CLIENT AGREES TO PAY THE “CONTRACTOR” THE LABOUR FEE FOR THE SUPPLY OF SERVICES AT THE RATE SHOWN ON THE WEST LONDON PLUMBING WEBSITE WWW.WESTLONDON-PLUMBING.CO.UK. LABOUR RATE IS CHARGED PER HOUR, PER ENGINEER. IN ADDITION TO THE FEE FOR LABOUR, WEST LONDON PLUMBING LTD. WILL CHARGE THE CLIENT FOR PARKING, MATERIALS, CONGESTION ZONE/ULEZ CHARGE, ADMINISTRATION FEE AND ANY OTHER EXPENSES OR PURCHASES REQUIRED TO CARRY OUT THE SERVICE. IF MATERIALS ARE PICKED UP FROM A SUPPLIER DURING THE VISIT THIS TIME IS CHARGEABLE TO THE CLIENT AT THE APPLICABLE HOURLY LABOUR RATE. TIME SPENT COLLECTING MATERIALS FROM A SUPPLIER WILL BE CAPPED AT 1 HOUR. IF THE PIPEFREEZING MACHINE IS REQUIRED FOR THE JOB THIS WILL BE AN ADDITIONAL £60+VAT WHICH WILL BE CHARGEABLE TO THE CLIENT. IF THE ENGINEER HAS TO COLLECT KEYS FROM AN AGENT/CONCICERGE OR SIGN IN VIA A CONCIERGE IN ORDER TO ACCESS THE PROPERTY THE TIME CHARGED TO THE CLIENT WILL COMMENCE AS SOON AS THE ENGINEER REACHES THE AGENT/CONCIERGE. IF THE ENGINEER HAS TO PARK A CONSIDERABLE DISTANCE FROM THE PROPERTY THE TIME CHARGED TO THE CLIENT WILL START AS SOON AS THE ENGINEER IS PARKED UP.
5.2 IF THE CONTRACTOR IS ASKED TO ATTEND TO CARRY OUT WORKS BASED ON IMAGES AND INFORMATION SUPPLIED BY THE CLIENT THE CONTRACTOR WILL PROVIDE AN ESTIMATE AS ACCURATE AS POSSIBLE. IF WHEN THE ENGINEER ARRIVES AT THE JOB AND THERE IS SOMETHING UNFORSEEN THE ENGINEER WILL ADVISE THE CLIENT IF THERE ARE ANY ADDITIONAL WORK/COSTS INVOLVED. IF IT IS NOT POSSIBLE TO DO THE JOB DUE TO NO FAULT OF THE ENGINEER THE CLIENT WILL BE CHARGED THE MINIMUM ONE HOUR CALL OUT CHARGE PLUS ANY MATERIALS AND PARKING (IF APPLICABLE).
5.3 UNLESS OTHERWISE STATED IN WRITING BY US, THE FEE AND ALL OTHER PRICES AND CHARGES ARE EXCLUSIVE OF VAT AND YOU SHALL PAY VAT ON ALL SUMS DUE TO US AT THE APPLICABLE RATE.
5.4 PAYMENT IS ACCEPTED VIA DEBIT CARD OR BANK TRANSFER AND THE CLIENT WILL BE REQUIRED TO PAY THE INITIAL HOUR AND/OR FIXED PRICE SERVICE PRIOR TO THE APPOINTMENT TO SECURE THE BOOKING. WE MAY ALSO INVOICE FOR PARKING/CONGESTION/ULEZ PRIOR TO THE APPOINTMENT.
5.5 ONCE THE APPOINTMENT IS SCHEDULED AND PAYMENT IS MADE BY THE CLIENT IF THE CLIENT THEN CANCELS THE APPOINTMENT WITHIN THE CANCELLATION PERIOD THERE WILL BE A £40 FEE TO CANCEL THE APPOINTMENT TO COVER ADMISTRATION COSTS.
5.6 IF THE “CLIENT” HAS AN ACCOUNT WITH WEST LONDON PLUMBING LTD. A MONTHLY STATEMENT OF ACCOUNT WILL BE SENT TO THE NOMINATED EMAIL ADDRESS PROVIDED AND PAYMENT IS ACCEPTED VIA BANK TRANSFER OR DEBIT CARD. PAYMENT IN THIS CASE WILL FALL DUE EITHER 7, 14 OR 30 DAYS FROM THE DATE ON THE INVOICE DEPENDING ON THE CONTRACTUAL AGREEMENT BETWEEN THE “CLIENT” AND THE “CONTRACTOR”.
5.7 – IN DEFAULT OF PAYMENT BY YOU OF AN INVOICE ON THE DUE DATE:-
5.8 – INTEREST SHALL ACCRUE AT THE RATE OF 4% ABOVE THE BASE RATE FROM TIME TO TIME OF NATIONAL WESTMINSTER BANK PLC ON ANY AMOUNT OVERDUE FROM THE DATE PAYMENT FELL DUE UNTIL THE DATE PAYMENT IS MADE IN FULL; AND
5.9 – WE SHALL, AT OUR SOLE DISCRETION AND WITHOUT PREJUDICE TO ANY OTHER OF OUR ACCRUED RIGHTS, BE ENTITLED TO SUSPEND THE SERVICES WITH IMMEDIATE EFFECT WITHOUT PROVIDING NOTICE. WE WILL NOT BE HELD LIABLE FOR ANY DELAYS CAUSED OR ASSOCIATED COSTS IF OUR SERVICES ARE SUSPENDED FOR NON-PAYMENT. WHERE SERVICES ARE SUSPENDED FOR NON-PAYMENT THE CONTRACTOR RESERVES THE RIGHT TO CLAIM REASONABLY FROM THE CLIENT FOR ANY COSTS INCURRED NOT LIMITED TO AND INCLUDING LEGAL COSTS.
5.9.1– THE CONTRACTOR RESERVES THE RIGHT TO CHARGE AN ADMINISTRATION FEE OF £100 FOR THE LATE PAYMENT OF ANY INVOICE. LATE PAYMENT MEANS MORE THAN 3 DAYS AFTER THE DUE DATE ON THE INVOICE ACCORDING TO THE PAYMENT TERMS.
5.9.2 – FOR SERVICES (NOT INCLUDING WORKS CARRIED OUT UNDER AN ESTIMATE OR FIXED PRICE QUOTATION) PAYMENT FOR THE FIRST HOUR OR FOR THE FIXED PRICE SERVICE IS REQUIRED IN FULL PRIOR TO THE APPOINTMENT. THE “CONTRACTOR” REQUIRES AT LEAST 48 WORKING HOURS’ NOTICE OF A CANCELLED APPOINTMENT. IF 48 WORKING HOURS’ NOTICE IS NOT GIVEN, THE CLIENT WILL NOT RECEIVE A REFUND. IF THE CLIENT BOOKS INSIDE OF THE 48 HOURS WINDOW THE CLIENT ACCEPTS THAT THE BOOKING CANNOT BE CANCELLED AND THE PAYMENT WILL NOT BE REFUNDED.
6) PAYMENT OF ESTIMATES, QUOTATIONS AND PROJECTS
6.1) PAYMENTS ARE REQUIRED IN FULL PRIOR TO THE SCHEDULED APPOINTMENT.
6.2) DURING AND AT THE END OF THE WORKS/PROJECT, ADDITIONAL WORK, EXTRAS, PARKING, CONGESTION ZONE/ULEZ CHARGE IF APPLICABLE WILL BE CHARGED TO THE CLIENT. ANY FINAL PAYMENT WILL AUTOMATICALLY BE DEDUCTED UPON COMPLETION FROM THE CARD PROVIDED.
6.3) ALTERNATIVE DEPOSIT AMOUNTS AND PAYMENTS MAY BE REQUESTED DEPENDING ON THE PROJECT VALUE, LENGTH AND CIRCUMSTANCES. ALL DEPOSITS PAID PRIOR ARE NON-REFUNDABLE.
6.4) IF THE CLIENT TAKES OUT FINANCE THE “CONTRACTOR” WILL REQUIRE A NON-REFUNDABLE DEPOSIT VIA CARD. THE CONTRACTOR REQUIRES THE SATISFACTION NOTE IMMEDIATELY UPON COMPLETION OF THE WORKS. IF THE CLIENT IS NOT PRESENT IN THE PROPERTY DURING THE WORKS THE SATISFACTION NOTE WILL NEED TO BE SIGNED WHEN THE BOILER ARRIVES ON SITE. IF THIS IS NOT PROVIDED WHEN REQUESTED THEN THIS IS TREATED AS A LATE PAYMENT AND THE £350 LATE PAYMENT FEE WILL BE CHARGED TO THE CLIENT ALONG WITH ANY INTEREST ACCRUED. THE CLIENT MUST SIGN THE SATISFACTION NOTE BEFORE THE GUARANTEE AND WARRANTY IS REGISTERED. IF THE CLIENT DOES NOT MAINTAIN THE FINANCE AGREEMENT WITH THE FINANCE COMPANY AND CANCELS THE AGREEMENT WITHIN THE COOLING OFF PERIOD THE “CLIENT” AGREES TO PAY WEST LONDON PLUMBING LTD. DIRECTLY AND IMMEDIATELY IN FULL FOR ANY OUTSTANDING SUMS DUE, AS WELL AS A £350 LATE PAYMENT FEE AND INTEREST ACCRUED ON SUMS DUE FOR THE WORKS UNDERTAKEN IN ACCORDANCE WITH THE QUOTATION. IF THE CLIENT DOES NOT PAY AND THE CONTRACTOR HAS TO USE OTHER METHODS TO RETRIEVE THE PAYMENT FROM THE CLIENT, THE CLIENT ACCEPTS THAT THEY WILL BE RESPONSIBLE FOR ANY LEGAL OR OTHER ASSOCIATED COSTS INCURRED AS WELL AS THE £350 LATE PAYMENT FEE AND ANY INTEREST ACCRUED ON SUMS DUE. THE BOILER GUARANTEE AND REGISTRATION OF THE NEW BOILER INSTALLATION WILL BE REGISTERED 28 DAYS AFTER PAYMENT HAS BEEN RECEIVED IN FULL. THE BOILER AND ASSOCIATED MATERIALS REMAIN THE PROPERTY OF WEST LONDON PLUMBING LTD. UNTIL WEST LONDON PLUMBING LTD. IS IN RECEIPT OF FULL PAYMENT FROM THE CLIENT.
6.5) THE CONTRACTOR RESERVES THE RIGHT TO CHARGE AN ADMINISTRATION FEE OF £100 OR £350 (FOR BOILER INSTALLATIONS WORKS) FOR THE LATE PAYMENT OF ANY INVOICE. LATE PAYMENT MEANS MORE THAN 3 DAYS AFTER THE DUE DATE ON THE INVOICE ACCORDING TO THE PAYMENT TERMS. FURTHERMORE, ANY PART OF AN INVOICE WHICH REMAINS UNPAID SHALL CARRY INTEREST AT THE RATE OF 4% OVER THE BASE RATE UNTIL PAYMENT IS MADE.
6.6) WE SHALL, AT OUR SOLE DISCRETION AND WITHOUT PREJUDICE TO ANY OTHER OF OUR ACCRUED RIGHTS, BE ENTITLED TO SUSPEND THE SERVICES WITH IMMEDIATE EFFECT WITHOUT PROVIDING NOTICE. WE WILL NOT BE HELD LIABLE FOR ANY DELAYS CAUSED OR ASSOCIATED COSTS IF OUR SERVICES ARE SUSPENDED FOR NON-PAYMENT. WHERE SERVICES ARE SUSPENDED FOR NON-PAYMENT THE CONTRACTOR RESERVES THE RIGHT TO CLAIM REASONABLY FROM THE CLIENT FOR ANY COSTS INCURRED NOT LIMITED TO AND INCLUDING LEGAL COSTS.
6.7) IF THE CLIENT HAS A NEW BOILER INSTALLED THE BOILER GUARANTEE, WARRANTY AND REGISTRATION OF THE NEW GAS BOILER INSTALLATION WILL BE REGISTERED 28 DAYS AFTER PAYMENT HAS BEEN RECEIVED IN FULL. SHOULD PAYMENT NOT BE MADE THE WARRANTY WILL BE NULL AND VOID.
7) WORK GUARANTEE
7.1 – IF, AFTER THE CONTRACTOR SHALL HAVE CARRIED OUT WORKS, THE CLIENT HAS PAID THE CONTRACTOR IN FULL AND THE CLIENT IS NOT WHOLLY SATISFIED WITH THE WORKS, THEN THE CLIENT SHALL GIVE WRITTEN NOTICE IN WRITING WITHIN 6 MONTHS TO THE CONTRACTOR AND SHALL AFFORD THE CONTRACTOR, AND ITS INSURERS, THE OPPORTUNITY OF BOTH INSPECTING SUCH WORKS AND CARRYING OUT ANY NECESSARY REMEDIAL WORKS IF APPROPRIATE. THE CLIENT ACCEPTS THAT IF HE FAILS TO NOTIFY THE CONTRACTOR AS AFORESAID THEN THE CONTRACTOR SHALL NOT BE LIABLE IN RESPECT OF ANY DEFECTS IN THE WORKS CARRIED OUT.
7.2 – THE WARRANTY SHALL BE FOR LABOUR ONLY IN RESPECT OF FAULTY WORKMANSHIP FOR 6 MONTHS FROM THE DATE OF COMPLETION WITH THE MANUFACTURER’S WARRANTY/GUARANTEE IN FORCE.
THE WARRANTY WILL BECOME NULL AND VOID IF THE WORK CARRIED OUT IS:
(A) SUBJECT TO MISUSE OR NEGLIGENCE
(B) REPAIRED, MODIFIED OR TAMPERED WITH BY ANYONE OTHER THAN A CONTRACTOR EMPLOYEE.
(C) THE CONTRACTOR WILL ACCEPT NO LIABILITY FOR, OR GUARANTEE, SUITABILITY, MATERIALS SUPPLIED BY THE CLIENT AND WILL ACCEPT NO LIABILITY FOR ANY CONSEQUENTIAL DAMAGE OR FAULT.
7.3 IF THE CLIENT HAS NOT PAID IN FULL UPON COMPLETION OF WORKS THEN THE GUARANTEE/WARRANTY WILL BECOME NULL AND VOID.
8) THE CONTRACTOR SHALL NOT GUARANTEE ANY WORK IN RESPECT OF POWERFLUSHING, BLOCKAGES IN WASTE AND DRAINAGE SYSTEMS, REPLACEMENT TAP WASHERS OR ANY OTHER REPAIR WHICH COULD BE CONSIDERED TO BE OF A TEMPORARY NATURE. WHEN A POWERFLUSH IS CARRIED OUT THE CLIENT ACCEPTS AND AGREES THAT THERE IS A REMOTE CHANCE THAT THE CLIENT’S ORIGINAL PIPEWORK AND/OR FITTINGS MAY SUFFER LEAKS AS A RESULT OF THE CLEANSING PROCESS. THE CONTRACTOR WILL REPAIR ANY SUCH LEAKS AT AN EXTRA CHARGE TO THE CLIENT IF AND WHEN THEY OCCUR. THE CONTRACTOR WILL ENDEAVOUR TO REMOVE AS MUCH SLUDGE AND DEBRIS FROM THE SYSTEM BUT DOES NOT GUARANTEE TO REMOVE ALL SLUDGE AND DEBRIS AS IT IS NOT POSSIBLE TO BRING THE SYSTEM BACK TO ITS ORIGINAL STATE. A WATER TURBITITY TEST IS CARRIED OUT UPON COMPLETION. IF ADDITIONAL TIME IS REQUIRED TO REMOVE SLUDGE FROM A SYSTEM AND IF THE SYSTEM IS SIGNIFICANTLY SLUDGED UP THEN ADDITIONAL COSTS WILL APPLY. FOLLOWING A POWERFLUSH WEST LONDON PLUMBING LTD. DO NOT GUARANTEE THAT ANY CIRCULATION ISSUES IN THE PIPEWORK OR HEATING SYSTEM WILL BE SOLVED. WEST LONDON PLUMBING LTD. DO NOT GUARANTEE THAT A POWERFLUSH WILL RESOLVE ISSUES WITH RADIATORS WHICH DO NOT HEAT UP SATISFACTORILY. ONCE THE POWERFLUSH IS COMPLETE IF THERE ARE STILL FURTHER ISSUES WITH CIRCULATION OR OTHER ISSUES WITHIN THE HEATING SYSTEM ANY INVESTIGATION TIME, REPAIRS, PARTS, PARKING AND CONGESTION ZONE CHARGE IF APPLICABLE WILL BE FULLY CHARGEABLE TO THE CLIENT.
9) THE CONTRACTOR SHALL NOT GUARANTEE THAT AIRLOCKS IN SYSTEMS WILL NOT OCCUR FOLLOWING WORKS. ANY TIME REQUIRED TO DISPERSE AIRLOCKS IS CHARGED FOR ADDITIONALLY AT THE APPLICABLE LABOUR HOURLY RATE.
10) THE CONTRACTOR SHALL NOT GUARANTEE ANY WORK UNDERTAKEN ON INSTRUCTION FROM THE “CLIENT” AND AGAINST THE WRITTEN OR VERBAL ADVICE OF THE ENGINEER. WORK IS GUARANTEED ONLY IN RESPECT OF WORK DIRECTLY UNDERTAKEN BY THE CONTRACTOR WHERE PAYMENT IN FULL HAS BEEN MADE. ANY NON-RELATED FAULTS ARISING FROM RECOMMENDED WORK WHICH HAS NOT BEEN UNDERTAKEN BY THE CONTRACTOR WILL NOT BE GUARANTEED.
11) THE CONTRACTOR DOES NOT GUARANTEE EXISTING PLUMBING, HEATING, DRAINAGE, EQUIPMENT, ELECTRICS, AIR-CONDITIONING, VALVES AND PIPEWORK OR ANYTHING ELSE EXISTING IN THE PROPERTY AND/OR PREMISES.
12) IF A BASIN, BATH, KITCHEN TAPS, RADIATOR, BOILER (BUT NOT LIMITED TO) IS REMOVED AND/OR REPLACED THE CONTRACTOR DOES NOT PROVIDE A GUARANTEE THAT WHEN REMOVING THE ITEM/S THAT THEY WILL REMAIN FULLY INTACT. IF THE ITEM/S BECOME DAMAGED AND/OR REMEDIAL WORKS/REDECORATION WORKS ARE REQUIRED TO THE PROPERTY FOLLOWING THE WORKS THE CLIENT WILL BE RESPONSIBLE FOR ANY ADDITIONAL COSTS ASSOCIATED.
13) IF AN EXISTING TOILET HAS TO BE REMOVED TO CARRY OUT REPAIRS THE CONTRACTOR DOES NOT PROVIDE A GUARANTEE THAT THE EXISTING TOILET WILL REMAIN FULLY INTACT. IF THE TOILET IS DAMAGED DURING THE WORKS WEST LONDON PLUMBING LTD. WILL OF COURSE BE HAPPY TO PROVIDE A COST TO THE CLIENT TO REPLACE THE TOILET.
14) IF AN EXISTING BATH PANEL, SHOWER TRAY OR SHOWER DOORS NEED TO BE REMOVED TO CARRY OUT REPAIRS THE CONTRACTOR DOES NOT PROVIDE A GUARANTEE THAT THESE EXISTING ITEMS OR ANYTHING ELSE SURROUNDING E.G. TILES, SURFACES WILL REMAIN FULLY INTACT DURING THE WORKS. WEST LONDON PLUMBING LTD. WILL OF COURSE BE HAPPY TO PROVIDE AN ADDITIONAL COST TO THE CLIENT TO REPLACE THE AFFECTED ITEMS IF NECESSARY.
15) DURING WORKS WE DO NOT PROVIDE A GUARANTEE THAT ANY SURFACES E.G. WALLS (INCLUDING TILES BUT NOT LIMITED TO), FLOORING (TILES, WOOD, CARPET, VINYL BUT NOT LIMITED TO) OR ANYTHING ELSE EXISTING IN THE PROPERTY WILL REMAIN FULLY INTACT. WEST LONDON PLUMBING DO NOT ACCEPT ANY LIABILITY TO CLEAN, REPAIR, REDECORATE OR REPLACE ANY AFFECTED ITEM/S THAT HAVE BEEN DAMAGED DURING THE WORKS. THE CLIENT WILL BE RESPONSIBLE FOR ANY COSTS ASSOCIATED TO CLEANING, REPAIRING, REDECORATING AND REPLACING REQUIRED ITEM/S.
16) WEST LONDON PLUMBING DO NOT ACCEPT RESPONSILBILITY OR COVER ANY COSTS ASSOCIATED TO ACCIDENTAL DAMAGE TO A CLIENT’S PROPERTY OR CONTENTS.
17) WHERE THE CONTRACTOR AGREES TO CARRY OUT WORKS ON INSTALLATIONS OF AN INFERIOR QUALITY OR OVER 10 YEARS OLD AT THAT DATE, NO WARRANTY IS GIVEN IN RESPECT OF SUCH WORKS AND THE CONTRACTOR ACCEPTS NO LIABILITY IN RESPECT OF THE EFFECTIVENESS OF SUCH WORKS OR OTHERWISE.
18) PARTS ARE COVERED UNDER THEIR RESPECTIVE MANUFACTURERS GUARANTEE/WARRANTY. IF A PART IS FAULTY IT IS THE CLIENTS RESPONSIBILITY TO CONTACT THE MANUFACTURER REGARDING REPLACEMENT PARTS. WEST LONDON PLUMBING LTD. WILL NOT BE HELD LIABLE IF THE MANUFACTURER FAILS TO PROVIDE A REPLACEMENT PART. WEST LONDON PLUMBING LTD. DO NOT PROVIDE FREE REPLACEMENT PARTS FOR FAULTY PARTS. WEST LONDON PLUMBING CHARGE FOR LABOUR TO REPLACE FAULTY PARTS. PARKING AND CONGESTION ZONE/ULEZ CHARGE IF APPLICABLE IS ALSO CHARGEABLE.
19) WHEN THE CONTRACTOR CARRIES OUT WORK TO CHANGE A SYSTEM FROM LOW PRESSURE TO HIGH PRESSURE, THE CLIENT ACCEPTS THAT THERE IS A REMOTE CHANCE THAT THE CLIENT’S ORIGINAL PIPE WORK MAY SUFFER LEAKS AS A RESULT OF THE CHANGE IN PRESSURE. FURTHERMORE, THERE MAY BE AN EFFECT ON THE FILL VALVE OF THE WC, OTHER FAUCETS, THE CARTRIDGES OF SOME SHOWERS AND TAPS, THE BEDIT AND OTHER EXISTING APPLIANCES WHICH THE CLIENT MAY NEED TO UPGRADE TO COPE WITH THE PRESSURE CHANGES. THE CONTRACTOR WILL PROVIDE THE CLIENT WITH ADDITIONAL COSTS ASSOCIATED TO UPGRADE AND REPAIR AS NECESSARY. THE CLIENT WILL BE LIABLE TO PAY THE CONTRACTOR FOR ANY ADDITIONAL COSTS ASSOCIATED.
20) A PLUMBING/HEATING/DRAINAGE/AIR-CONDITIONING SURVEY AND LEGIONELLA RISK ASSESSMENT DOES NOT INCLUDE INVESTIGATION OR DIAGNOSIS. THIS SURVEY IS CARRIED OUT BASED ON VISUAL OBSERVATIONS MADE AT THE TIME OF THE VISIT. NO REPAIRS OR ADJUSTMENTS ARE CARRIED OUT DURING THE SURVEY OR RISK ASSESSMENT. WE DO NOT PROVIDE ANY GUARANTEE FOR THE EXISTING PLUMBING, HEATING SYSTEM, AIR-CONDITIONING, ELECTRICS OR ANYTHING ELSE EXISTING WITH THE SURVEY/RISK ASSESSMENT CARRIED OUT. IF WE NEED TO GAIN ACCESS THROUGH BOXING/CUPBOARDS TO INSPECT PIPEWORK FOR THE PURPOSE OF THE SURVEY OR RISK ASSESSMENT WE WILL ENDEAVOUR TO PUT ALL BACK AS FOUND. HOWEVER, WE ACCEPT NO RESPONSIBILITY FOR ANY REMEDIAL WORKS OR REPAIRS IF REQUIRED AFTER GAINING ACCESS. WEST LONDON PLUMBING TAKE NO RESPONSIBLY FOR THE FINDINGS DURING THE SURVEY OR RECOMMENDATIONS MADE FOLLOWING THE SURVEY. IF THE CLIENT DECIDES TO PROCEED WITH RECOMMENDED WORK FOLLOWING THE SURVEY AN INVESTIGATION APPOINTMENT MAY BE REQUIRED BEFORE ANY NEW INSTALLATIONS, UPGRADES, REPAIRS OR ADJUSTMENTS ARE MADE TO THE PLUMBING OR HEATING SYSTEM. INVESTIGATION IS CHARGEABLE SEPARATELY.
21) A BOILER SERVICE IS FOR MAINTENANCE PURPOSES ONLY AND ENSURES THAT THE CLIENTS BOILER MANUFACTURER WARRANTY AND GUARANTEE REMAINS VALID. A BOILER SERVICE IS NOT A DIAGNOSTIC SERVICE AND DOES NOT GUARANTEE TO SOLVE ANY CURRENT PROBLEMS BEING EXPERIENCED WITH THE BOILER AND HEATING SYSTEM. WEST LONDON PLUMBING LTD. WILL NOT BE HELD LIABLE FOR ANY PROBLEMS THE CLIENT MAY EXPERIENCE WITH THE EXISTING BOILER AND HEATING SYSTEM FOLLOWING A BOILER SERVICE. A BOILER SERVICE RATE IS A FIXED RATE FOR THE BOILER SERVICE ONLY. IF THE BOILER IS NOT FULLY ACCESSIBLE, IF A CUPBOARD NEEDS TO BE REMOVED OR ANY ADDITIONAL UNEXPECTED WORK NEEDS TO BE CARRIED OUT TO BE ABLE TO SUCCESSFULLY CARRY OUT THE BOILER SERVICE THIS LABOUR TIME WILL BE CHARGEABLE TO THE CLIENT SEPARATELY AT THE APPLICABLE HOURLY RATE. THE CONTRACTOR WILL ENDEAVOUR TO CREATE ACCESS WITHOUT CAUSING DAMAGE TO CUPBOARD/S, HOWEVER, IN THE CASE THAT A CUPBOARD DOES BECOME DAMAGED THE CLIENT WILL BE LIABLE TO PAY THE CONTRACTOR IN FULL FOR ANY COSTS ASSOCIATED TO REPAIRING/REPLACING THE CUPBOARD.
22) NEW BOILER AND NEW CYLINDER INSTALLATIONS-
22.1 NEW BOILERS AND CYLINDERS MUST BE SERVICED ANNUALLY TO ENSURE THE MANUFACTURERS GUARANTEE/WARRANTY REMAINS VALID.
22.2 WEST LONDON PLUMBING DO NOT INCLUDE ANY COSTS FOR REMEDIAL OR REDECORATING WORKS IN BOILER/CYLINDER QUOTES. IF REMEDIAL WORKS (E.G. BRICKING UP FLUE HOLES, REINSTATING CUPBOARDS, ROOFING REPAIRS, CHIMNEY REPAIRS, WINDOW REPAIRS, PAINTING ETC.), REDECORATION OR OTHER WORKS ARE REQUIRED FOLLOWING THE BOILER INSTALLATION THESE WORKS WILL BE AN ADDITIONAL COST TO THE CLIENT. WEST LONDON PLUMBING WILL OF COURSE BE HAPPY TO PROVIDE A QUOTE FOR SUCH WORKS. IF ACCESS IS REQUIRED VIA THE ROOF, LOFT, OR BALCONY ACCESS EQUIPMENT WILL BE REQUIRED TO ENSURE THE WORK IS CARRIED OUT CAREFULLY. WEST LONDON PLUMBING DO NOT GUARANTEE THE EXISTING HEATING SYSTEM OR ANYTHING EXISTING AT THE PROPERTY.
22.3 PARKING, CONGESTION/ULEZ CHARGES IF APPLICABLE ARE NOT INCLUDED IN BOILER/CYLINDER QUOTATIONS AND WILL BE AN ADDITIONAL COST TO THE CLIENT. IF THE CLIENT CAN PROVIDE A PARKING PERMIT PARKING WILL NOT BE CHARGEABLE.
22.4 IF A GAS PIPE UPGRADE IS REQUIRED THIS WILL BE AN ADDITIONAL COST TO THE CLIENT. ONLY UNTIL THE NEW BOILER IS INSTALLED AND THE WORKING PRESSURE IS TESTED CAN WE DETERMINE IF THE EXISTING GAS PRESSURE IS ADEQUATE FOR THE NEW BOILER. IF THE EXISTING GAS PRESSURE IS UNSATISFACTORY A GAS PIPE UPGRADE WILL BE REQUIRED. A GAS PIPE UPGRADE IS NOT INCLUDED FOR IN BOILER QUOTATION AND WILL BE AN ADDITIONAL COST TO THE CLIENT.
22.5 WEST LONDON PLUMBING WILL INSTALL THE BOILER/CYLINDER IN THE REQUIRED LOCATION. AS IT IS NOT POSSIBLE TO SEE EXISTING CONCEALED SERVICES WE PROVIDE NO GUARANTEE THAT WHEN INSTALLING THE APPLIANCE THAT WE WILL NOT DAMAGE CONCEALED SERVICES. ANY ADDITIONAL COSTS REQUIRED TO REMEDY CONCEALED SERVICES WILL BE AN ADDITIONAL COST TO THE CLIENT.
22.6 IT IS DOWN TO THE CLIENT TO CHECK THAT THE TERMINATION OF THE FLUE IS WITHIN THEIR PROPERTY BOUNDARY. IF THE FLUE NEEDS TO BE MOVED DUE TO BOUNDARY ISSUES THE CLIENT WILL BE FULLY RESPONSIBLE FOR ANY COSTS ASSOCIATED TO RELOCATING THE FLUE. WEST LONDON PLUMBING LTD. DO NOT TAKE ANY RESPONSIBLITY FOR COSTS ASSOCIATED TO BOUNDARY ISSUES/DISPUTES. THE CLIENT IS RESPONSIBLE FOR ALL COSTS ASSOCIATED TO BOUNDARY ISSUES/DISPUTES.
22.7 WEST LONDON PLUMBING DO NOT INCLUDE SETUP AND/OR CONNECTING THERMOSTATS TO THE CLIENTS INTERNET. THE QUOTE INCLUDES INSTALLATION OF HARDWARE ONLY.
23) THE 10 YEAR BOILER SERVICE PLAN ONCE PAID IN FULL IS NON-REFUNDABLE. WHEN THE ANNUAL SERVICE IS DUE WEST LONDON PLUMBING LTD. SHALL SEND AN EMAIL REMINDER TO THE EMAIL ADDRESS PROVIDED BY THE CUSTOMER. IF WEST LONDON PLUMBING LTD. DOES NOT RECEIVE A RESPONSE A FURTHER EMAIL REMINDER WILL BE SENT. PLEASE NOTE THAT IF THE CUSTOMERS EMAIL ADDRESS CHANGES THEY WILL BE RESPONSIBLE TO ADVISE WEST LONDON PLUMBING LTD. IF WEST LONDON PLUMBING LTD. HAS NO RESPONSE, THEY WILL NOT MAKE ANOTHER ATTEMPT FOR THAT PARTICULAR SERVICE, BUT THE CUSTOMER CAN CONTACT WEST LONDON PLUMBING LTD. AT ANY TIME TO ARRANGE THE ANNUAL SERVICE. WEST LONDON PLUMBING LTD. ACCEPTS NO LIABILITY IF THE ANNUAL SERVICE ISN’T CARRIED OUT WITHIN 12 MONTHS OF THE PREVIOUS ANNUAL SERVICE AND THUS NO RESPONSIBILITY IF THE MANUFACTURES WARRANTY/GUARANTEE BECOMES VOID DUE TO NO ANNUAL SERVICE BEING CARRIED OUT. THE BOILER SERVICE UNDER THE BOILER SERVICE PLAN CAN ONLY BE CARRIED OUT IF THE BOILER IS IN SATISFACTORY WORKING ORDER. IF THE CUSTOMER BOOKS IN THE SERVICE WHEN THE BOILER IS NOT WORKING SATISFACTORILY THE SERVICE CANNOT BE CARRIED OUT. IF A RETURN VISIT TO CARRY OUT THE BOILER SERVICE IS REQUIRED THIS WILL BE CHARGEABLE TO THE CUSTOMER AT THE FULL APPLICABLE RATE OF £95+VAT (2022 PRICE, SUBJECT TO CHANGE). IF THE ENGINEER REPORTS NO ACCESS TO THE PROPERTY OR IF THE VISIT IS CANCELLED BY THE CUSTOMER LESS THAN 48 HOURS PRIOR TO THE APPOINTMENT THE RETURN VISIT TO CARRY OUT THE BOILER SERVICE WILL BE CHARGED TO THE CUSTOMER AT £95+VAT (2022 PRICE, SUBJECT TO CHANGE). IF, WHEN THE ANNUAL SERVICE IS TAKEN PLACE, A FAULT IS FOUND TO A COMPONENT WITHIN THE BOILER, THE CUSTOMER WILL NEED CONTACT THE MANUFACTURER. IF THE FAULT IS DEEMED TO BE PRESENT IN THE CENTRAL HEATING SYSTEM ITSELF OR OTHER GAS APPLIANCES WEST LONDON PLUMBING WILL PROVIDE A COST FOR INVESTIGATION AND NECESSARY REPAIRS OR REPLACEMENT. A BOILER SERVICE IS NOT A DIAGNOSTIC SERVICE AND DOES NOT GUARANTEE TO SOLVE ISSUES WITH THE BOILER. EVERY 5 YEARS THE BOILER WILL REQUIRE A FULL STRIP DOWN AND IT IS VITAL THAT THE SEAL/GASKETS ARE REPLACED DURING THIS SERVICE. THIS WILL BE AN ADDITIONAL COST AT THE TIME OF THE VISIT IF REQUIRED. THIS BOILER SERVICE PLAN CAN ONLY BE USED TO SERVICE THE NEW BOILER INSTALLED AT THE TIME THE BOILER SERVICE PLAN WAS TAKEN OUT. THE BOILER SERVICE PLAN INCLUDES 9 BOILER SERVICES AS THE BOILER DOES NOT NEED TO BE SERVICED WITHIN THE FIRST YEAR OF THE INSTALLATION. WEST LONDON PLUMBING LTD. CARRY OUT THE BOILER SERVICE TO THE BOILER ONLY AND THERE IS NO GUARANTEE PROVIDED WITH A BOILER SERVICE. WEST LONDON PLUMBING LTD. DO NOT PROVIDE A GUARANTEE FOR ANY COMPONENTS IN THE HEATING SYSTEM OR ANYTHING ELSE EXISTING IN THE PROPERTY.
24) BOILER, CYLINDER AND HEATING SYSTEM INVESTIGATION IS A DIAGNOSTIC SERVICE. THE CONTRACTORS ENGINEERS CAN ONLY INVESTIGATE AND DIAGNOSE IF THE ISSUE IS OCCURRING AND VISIBLE DURING THE VISIT. IF THE ISSUE DOESN’T OCCUR DURING THE VISIT THE VISIT WILL STILL BE CHARGEABLE AT THE APPLICABLE RATE. WEST LONDON PLUMBING LTD. DO NOT PROVIDE A GUARANTEE TO RESOLVE THE ISSUE ON THE INITIAL VISIT, INVESTIGATION IS REQUIRED IN THE FIRST INSTANCE AND INVESTIGATION IS FULLY CHARGEABLE TO THE CLIENT. BOILER, CYLINDER AND HEATING SYSTEM PARTS ARE NOT STOCK ITEMS AND MAY REQUIRE ORDERING FROM A SUPPLIER OR MANUFACTURER. WEST LONDON PLUMBING LTD. WILL NOT BE HELD LIABLE FOR ANY DELAYS CAUSED BY THE SUPPLIER OR MANUFACTURER IN SOURCING AND DELIVERING REPLACEMENT PARTS. IF DURING THE INVESTIGATION APPOINTMENT OR REPAIRS APPOINTMENT PARTS ARE REPLACED WEST LONDON PLUMBING LTD. DO NOT PROVIDE A GUARANTEE THAT THERE WILL BE NO FURTHER/FUTURE ISSUES OR THAT NO OTHER PARTS/REPAIRS WILL BE REQUIRED. WEST LONDON PLUMBING LTD. DOES NOT GUARANTEE THE EXISTING BOILER, EXISTING CYLINDER, ANY OF THE EXISTING HEATING SYSTEM OR ANYTHING ELSE EXISTING IN THE PROPERTY OR PREMISES. ALL INVESTIGATION, PARTS, REPAIRS PARKING OR CONGESTION ZONE CHARGE IF APPLICABLE WILL BE FULLY CHARGEABLE TO THE CLIENT.
25) A GAS SAFETY INSPECTION FIXED COST INCLUDES A BOILER AND HOB ONLY. ADDITIONAL APPLIANCES ARE CHARGEABLE AT £30+VAT PER APPLIANCE. IF REMEDIAL WORK IS REQUIRED THIS WILL BE AN ADDITIONAL COST. IF A SECOND GAS SAFETY INSPECTION IS REQUIRED THIS WILL BE CHARGEABLE TO THE CLIENT AT THE APPLICABLE RATE.
26) WEST LONDON PLUMBING LTD. DO NOT TAKE RESPONSIBILITY FOR LOCATING VALVES AND EQUIPMENT IN PROPERTIES OR PREMISES. IT IS THE CLIENTS RESPONSIBILITY TO DIRECT THE ENGINEER TO THE LOCATION OF ANY VALVES AND EQUIPMENT. IF THE CLIENT INSTRUCTS THE CONTRACTOR TO INVESTIGATE THE LOCATION OF THE VALVES AND EQUIPMENT THIS TIME IS CHARGEABLE ACCORDING TO THE APPLICABLE LABOUR RATE. WEST LONDON PLUMBING LTD. DO NOT GUARANTEE TO BE ABLE TO SUCCESSFULLY LOCATE VALVES AND/OR EQUIPMENT. FOLLOWING INVESTIGATION AND LOCATION OF VALVES AND/OR EQUIPMENT REMEDIAL AND/OR REDECORATION WORKS MAY BE REQUIRED. REMEDIAL WORKS, REDECORATION OR ANY REPAIRS NECESSARY WILL BE AN ADDITIONAL COST.
GUARANTEE EXCLUSIONS:
– SYSTEMS OR STRUCTURES WHICH WERE NOT INITIALLY INSTALLED OR FITTED BY A SUITABLY QUALIFIED WORKMAN OR FITTED IN AN UNPROFESSIONAL MANNER
– ANY RECALL ARISING FROM CIRCUMSTANCES OR FACTORS KNOWN TO THE CLIENT BUT NOT NOTIFIED OR DISCLOSED TO THE CONTRACTOR PRIOR TO WORKS BEING UNDERTAKEN
27) WEST LONDON PLUMBING LTD. WILL NOT BE HELD LIABLE IF A QUOTATION IS PROVIDED, ACCEPTED BY THE CLIENT AND PARTS ARE NO LONGER AVAILABLE TO COMPLETE THE QUOTED WORKS. THE CONTRACTOR CANNOT GUARANTEE AND WILL NOT BE HELD LIABLE FOR AVAILABILITY AND SUITABILITY OF PARTS. IF THE WORKS/REPAIRS CANNOT BE CARRIED OUT THE CONTRACTOR WILL NOT BE HELD LIABLE FOR ANY ADDITIONAL COSTS INCURRED BY THE CLIENT.
28) LIMITATION ON LIABILITY
28.1 – WE WARRANT THAT WE WILL PROVIDE THE SERVICES WITH REASONABLE CARE AND SKILL.
28.2 – SAVE AS EXPRESSLY PROVIDED IN THESE TERMS, ALL WARRANTIES, CONDITIONS OR OTHER TERMS IMPLIED BY STATUTE OR BY COMMON LAW IN CONNECTION WITH THE SUPPLY OF THE SERVICES ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
28.3 – SUBJECT TO THE PROVISIONS, OUR ENTIRE LIABILITY IN RESPECT OF ANY BREACH OF OUR CONTRACTUAL OBLIGATIONS AND IN RESPECT OF ANY TORTIOUS ACT OR OMISSION, INCLUDING NEGLIGENCE, ARISING UNDER OR IN CONNECTION WITH OUR SERVICES SHALL BE LIMITED TO THE AGGREGATE OF ALL FEES PAID TO US BY YOU FOR THE PROVISION OF THE SERVICES UP TO THE DATE OF THE EVENT GIVING RISE TO SUCH LIABILITY.
28.4 – WE SHALL NOT BE LIABLE FOR THE FOLLOWING LOSS OR DAMAGE, HOWSOEVER CAUSED AND WHETHER OR NOT FORESEEABLE:-
28.4.1 – LOSS OF PROFITS, BUSINESS OR REVENUE, WHETHER SUFFERED BY YOU OR ANY OTHER PERSON;
28.4.2 – SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS, WHETHER SUFFERED BY YOU OR ANY OTHER PERSON;
28.4.3 – ANY LOSSES ARISING BY REASON OF ANY EVENTS OR OTHER MATTERS BEYOND OUR REASONABLE CONTROL PREVENTING THE PERFORMANCE BY US OF ANY OBLIGATION UNDER THESE TERMS, PROVIDED THAT WE SHALL USE ALL REASONABLE ENDEAVOURS TO ELIMINATE OR OVERCOME ANY OF SUCH CAUSES AND TO RESUME PERFORMANCE OF OUR OBLIGATIONS WITH ALL POSSIBLE SPEED;
28.4.4 – ANY LOSSES RESULTING FROM YOUR FAILURE TO COMPLY WITH ANY RECOMMENDATIONS MADE BY US OR FROM ANY DEFECTS IN YOUR PREMISES, FIXTURES AND FITTINGS, EQUIPMENT, INSTALLATIONS AND GOODS; AND
28.4.5 – ANY LOSSES RESULTING FROM ANY ACT OR DEFAULT ON THE PART OF THE PERSONNEL SUPPLYING THE SERVICES THAT ARISES FROM MATTERS OUTSIDE THE SCOPE OF OUR DUTIES UNDER THESE TERMS.
28.5 – WHERE IT IS AGREED BETWEEN US THAT PARTS AND MATERIALS ARE TO BE STORED AT A PLACE NOMINATED BY YOU, THIS SHALL BE AT YOUR OWN RISK. YOU HEREBY AGREE TO REIMBURSE US IN FULL FOR ANY LOSSES WE INCUR.
28.6 – ANY PARTS AND/OR MATERIALS SUPPLIED, INCLUDING BOILERS, ARE SUBJECT TO THEIR OWN MANUFACTURER’S WARRANTY/GUARANTEE. YOU AGREE THAT WE ARE NOT LIABLE FOR THE INSTALLATION OF ANY FAULTY ITEMS WHERE IT WAS NOT REASONABLY APPARENT THAT THE ITEM WAS FAULTY BEFORE INSTALLATION. IF AN ITEM IS FAULTY AT INSTALLATION OR BECOMES FAULTY AFTER INSTALLATION, YOU AGREE TO CONTACT THE MANUFACTURER DIRECT AND CLAIM UNDER THE MANUFACTURER’S WARRANTY/GUARANTEE.
28.7 – NOTHING IN THESE TERMS SHALL PURPORT TO EXCLUDE OR RESTRICT OUR LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING DIRECTLY FROM OUR NEGLIGENCE IN CARRYING OUT THE SERVICES.
29) WEST LONDON PLUMBING LTD. WILL NOT BE HELD LIABLE WHERE MANUFACTURERS/SUPPLIERS PROVIDE INCORRECT PART NUMBERS. IF AN INCORRECT PART IS FITTED (DUE TO INCORRECT PART NUMBER) WEST LONDON PLUMBING LTD. WILL FREE OF CHARGE REMOVE THE INCORRECT PART DURING THE SAME VISIT AND THE CUSTOMER WILL RECEIVE A REFUND. THE CUSTOMER WILL NOT BE ENTITLED TO A REFUND UNTIL THE INCORRECT PART IS REMOVED (REMOVED ONLY BY WEST LONDON PLUMBING LTD.) AND RETURNED TO THE MANUFACTURER/SUPPLIER. THE CUSTOMER WILL BE PROVIDED WITH A NEW QUOTE FOR THE CORRECT PART NUMBER AND THE CUSTOMER WILL BE LIABLE FOR ALL COSTS ASSOCIATED TO THE REPAIR.
30) CORONAVIRUS
DURING THE CORONAVIRUS PANDEMIC WEST LONDON PLUMBING LTD. WILL NOT BE TAKING CONTACT PAYMENTS. FULL PAYMENT WILL BE REQUIRED PRIOR TO THE BOOKING AND ANY REMAINING PAYMENTS WILL BE AUTOMATICALLY DEDUCTED UPON COMPLETION OF THE JOB/PROJECT FROM THE CARD PROVIDED BY THE CLIENT. BY PROCEEDING WITH THE APPOINTMENT THE CLIENT AGREES TO THESE TERMS.
31) FORCE MAJEURE
THE CONTRACTOR WILL USE ALL REASONABLE ENDEAVOURS TO CARRY OUT THE WORKS ON THE AGREED DATES BUT SHALL NOT BE UNDER ANY LIABILITY TO THE CLIENT IF IT SHOULD BE EITHER IMPOSSIBLE OR IMPRACTICABLE TO CARRY OUT THE WORK ON THE AGREED DATE OR DATES, OR AT ALL BY REASON OF STRIKE, LOCK OUT INDUSTRIAL DISPUTE, ACT OF GOD OR ANY OTHER EVENT OR OCCURRENCE BEYOND THE CONTRACTOR’S CONTROL.
32) CLIENTS LIABILITY
THE CLIENT SHALL BE LIABLE FOR
– ANY LOSS, DAMAGE OR INJURY WHETHER DIRECT OR INDIRECT OR CONSEQUENTIAL, RESULTING FROM FAILURE OR DELAY IN THE PERFORMANCE OF THE CLIENT’S OBLIGATIONS UNDER THESE TERMS.
– PROVIDING ALL NECESSARY POWER AND A CLEAN WATER SUPPLY FOR THE CONTRACTOR’S USE IN THE EXECUTION OF THE CONTRACTED WORK.
– THE SAFETY OF BOTH PLANT AND MACHINERY BELONGING TO OR HIRED IN BY THE CONTRACTOR AND TO INDEMNIFY THE CONTRACTOR AGAINST ITS LOSS, THEFT OR DAMAGE.
33) CANCELLATION OF WORK UNDER A QUOTATION: THE CLIENT MAY NOT CANCEL THE CONTRACT WITHOUT THE CONTRACTOR’S CONSENT WHICH, IF GIVEN, SHALL BE DEEMED TO BE ON THE EXPRESS CONDITION THAT THE CLIENT SHALL INDEMNIFY THE CONTRACTOR AGAINST ALL OVERHEADS, COST OF LABOUR ALLOCATED FOR THE JOB, LOSS, DAMAGE, CLAIMS OR ACTIONS ARISING OUT OF SUCH CANCELLATION UNLESS OTHERWISE AGREED IN WRITING.
34) REMOVAL OF WASTE MATERIALS
UNLESS AGREED IN WRITING BETWEEN THE PARTIES, THE CLIENT WILL BE RESPONSIBLE FOR THE REMOVAL FROM SITE ALL WASTE MATERIALS RESULTING FROM THE WORK UNDERTAKEN BY THE CONTRACTOR. IF THE CLIENT REQUESTS THE CONTRACTOR TO REMOVE WASTE THE CLIENT WILL BE LIABLE TO PAY THE CONTRACTOR FOR COSTS ASSOCIATED TO REMOVAL AND DISPOSAL OF WASTE.
35) FROZEN PIPES
THE CONTRACTOR WILL NOT BE LIABLE FOR ANY FRACTURE FOUND IN FROZEN PIPES ATTENDED BY THE CONTRACTOR. THE CONTRACTOR CANNOT GUARANTEE TO CLEAR BLOCKAGES OCCURRING IN A FROZEN PIPE OR DRAIN.
36) APPOINTMENTS
MOST APPOINTMENTS WILL HAVE A 3-5 HOUR WINDOW OF TIME FOR ARRIVAL. DUE TO THE NATURE OF THE INDUSTRY WE DO NOT GUARANTEE TIMESLOTS. WE DO NOT PROVIDE REFUNDS FOR MISSED TIME SLOTS AND CANCELLED APPOINTMENTS. WE DO NOT GUARANTEE TO COMPLETE ALL WORKS ON THE SAME VISIT/SAME DAY. ALL VISITS ARE CHARGEABLE TO THE CLIENT.
37) ONCE THE CLIENT PROCEEDS WITH THE WORK (QUOTATION, ESTIMATE, APPOINTMENT) THE CLIENT IS AGREEING TO WEST LONDON PLUMBING’S TERMS AND CONDITIONS.
38) WAIVER, VARIATION, ETC
NO WAIVER BY THE CONTRACTOR OF ANY BREACH SHALL OPERATE AS A WAIVER OF ANY PRECEDING OR SUBSEQUENT BREACH. NO VARIATION SHALL BE EFFECTIVE AGAINST THE CONTRACTOR UNLESS SANCTIONED IN WRITING BY THE CONTRACTOR. NO FORBEARANCE OR DELAY ON THE CONTRACTOR’S PART SHALL PREJUDICE THE CONTRACTOR’S RIGHTS AND REMEDIES UNDER THIS AGREEMENT.
39) OTHER
IN THESE TERMS WORDS IMPORTING THE MASCULINE GENDER ALSO INCLUDED THE NEUTER AND FEMININE GENDER AND WORDS IMPORTING THE SINGULAR NUMBER INCLUDE ALSO THE PLURAL NUMBER WHERE THE CONTEXT SO REQUIRES.
40) NOTICES
ANY NOTICE TO BE GIVEN BY EITHER PARTY TO THE OTHER MAY BE SENT BY EITHER EMAIL OR POST TO THE ADDRESS OF THE OTHER PARTY OR SUCH OTHER ADDRESS AS SUCH PART MAY FROM TIME TO TIME HAVE COMMUNICATED TO THE OTHER IN WRITING. IF THE NOTICE IS SENT BY EMAIL, IT WILL BE ASSUMED TO BE RECEIVED ON THE DAY. IF POST MAILING WAS USED, IT SHALL BE DEEMED TO BE SERVED THREE DAYS FOLLOWING THE DATE OF POSTING.
41) CALLS MAY BE RECORDED FOR TRAINING AND MONITORING PURPOSES.
42) COMPLAINTS
PLEASE SEND COMPLAINTS IN WRITING TO CUSTOMERSERVICE@WESTLONDON-PLUMBING.CO.UK AND WE WILL ENDEAVOUR TO RESPOND WITHIN 5-7 WORKING DAYS.
43) LAW
ENGLISH LAW SHALL GOVERN THESE TERMS AND THE PARTIES SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE ENGLISH COURT. WHERE A DISPUTE OCCURS AND WEST LONDON PLUMBING LTD. ARE SUCCESSFUL WEST LONDON PLUMBING LTD. WILL SEEK TO RECOVER ALL EXPENSES AND LEGAL COSTS INCURRED FROM THE CLIENT.